Terms and Conditions

Effective Date: 09/13/2024

1. Acceptance of Terms

By using the text messaging services provided by Legacy Connect Home Care, Inc. (“Service”), you agree to these Terms and Conditions, which constitute a legally binding agreement between you and Legacy Connect Home Care, Inc. This agreement applies to all users, including employees, clients, and contractors. If you do not agree to these terms, you may not use the Service.

2. Eligibility

To use the 10DLC (10-Digit Long Code) messaging services, you must be at least 18 years of age and legally eligible to enter into a contract under applicable law. This applies both to employees and clients.

3. Service Description

Legacy Connect Home Care, Inc. provides non-medical home care services and relevant notifications through SMS/MMS text messaging. For clients, messages may include service updates, appointment reminders, or important care-related notifications. For employees, messages may include work schedules, reminders, assignments, shift changes, and important employment-related communications.

4. Message Frequency

The frequency of messages depends on your relationship with Legacy Connect Home Care, Inc. Clients can expect to receive messages related to their care, while employees will receive messages based on their work schedule and employment status. Employees may receive up to 10 messages per week.

5. Cost

Message and data rates may apply. Please check with your mobile carrier for more information on any applicable fees.

6. Opt-Out

Clients and employees may opt-out of receiving text messages at any time by replying with “STOP” to any message. After opting out, you will not receive further messages unless you re- enroll. However, employees who opt-out may miss critical job-related communications, which could affect their employment or job performance.

7. Privacy

Your personal information, including your phone number and any other information collected during the use of this Service, will be handled in accordance with our Privacy Policy (see below).

8. Changes to Terms

We reserve the right to change these Terms and Conditions at any time. If changes are made, we will notify you via text message or email. Continued use of the Service constitutes acceptance of the new terms.

9. Disclaimers

Legacy Connect Home Care, Inc. makes no warranty that the Service will be error-free or uninterrupted. We will not be liable for any delays in the receipt of any SMS messages as delivery is subject to the effective transmission from your network operator.

10. Limitation of Liability

To the fullest extent permitted by law, Legacy Connect Home Care, Inc. is not liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of or inability to use the Service, whether you are an employee or a client.

11. Employment Relationship

Employees acknowledge that this Service is used to facilitate employment-related communications, such as scheduling and job assignments. Failure to receive or respond to text messages in a timely manner may affect your employment standing.

12. Contact Us

For any questions or concerns regarding the Service or these Terms and Conditions, please contact us at contact@legacyhomecareinc.com OR 111 Walker Drive, Suite C, Edinboro, PA 16412, OR (814) 732-0799.

Effective Date: 09/13/2024

1. Information We Collect

When you use our 10DLC text messaging services, we may collect the following information:
– Personal Information: Such as your name, phone number, email address, and home care service preferences (for clients) or employment details such as job role, work schedule, and job assignments (for employees).
– Service Usage Information: Including the frequency and content of messages sent and received via the Service.

2. How We Use Your Information

The information collected will be used to:
– Facilitate communication between you and Legacy Connect Home Care, Inc.
– For clients: Send you notifications, updates, and reminders related to the non- medical home care services you have opted into.
– For employees: Send you work schedules, shift changes, job assignments, and other employment-related notifications.
– Improve our services, troubleshoot issues, and enhance the user experience.

3. Data Sharing and Disclosure

We will not sell, rent, or share your personal information with third parties except in the following circumstances:
– With service providers who assist in delivering the messaging services.
– With internal employees or supervisors, for employment-related purposes. – As required by law, in response to lawful requests, court orders, or legal processes.

4. Security

We take the security of your personal information seriously. We implement appropriate physical, electronic, and managerial procedures to safeguard and secure your information.

5. Opt-Out of Text Messages

Clients and employees have the right to opt-out of receiving SMS messages by replying “STOP” to any message. However, employees who opt-out of employment-related messages may miss critical job-related communications, which could impact their job performance or standing with the company.

6. Data Retention

We retain personal information for as long as necessary to provide you with the services you have requested or as required by applicable law. For employees, we retain information for the duration of your employment and as needed for any post-employment requirements.

7. Your Rights

You have the right to access, correct, or delete your personal information by contacting us directly. You can also opt-out of text message services at any time as outlined in the Terms and Conditions.

8. Third-Party Links

Our Service may include links to third-party websites. This Privacy Policy does not apply to any third-party websites, and we are not responsible for the privacy practices of these sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via SMS or email. Your continued use of the Service after changes constitutes your acceptance of the new terms.

10. Employment-Specific Privacy Considerations

For employees, we may collect additional information such as performance evaluations, work schedules, and job assignments through this messaging Service. This information will be kept confidential and used solely for employment purposes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at contact@legacyhomecareinc.com OR 111 Walker Drive, Suite C, Edinboro, PA 16412, OR (814) 732-0799.